Terms and conditions

Last updated 30 September 2026

Who we are

These terms are an agreement between you (the business or person using our services) and Siddex Tech (a proprietorship of Pragati Jain), GSTIN 09AKBPJ8247M2ZN, C-1402, 14th Floor, Tower-C, Ambience Tiverton, Sector-50, Noida, Uttar Pradesh 201301, India (“Siddex Tech”, “we”, “us”). By signing up for, paying for or using any Siddex Tech product you accept these terms on behalf of your business.

What we provide

• Software subscriptions (software as a service) such as Siddex PMS (HRMS & payroll), used online through a web browser or app. Nothing physical is shipped.
• Custom software and implementation work, delivered under a written proposal or quotation that sets out the scope, price and timeline. Where a signed proposal differs from these terms, the proposal prevails for that work.

Accounts

You are responsible for the accuracy of the details you give us, for keeping your passwords safe, and for everything done through your users’ accounts. Tell us at once at info@siddextech.com if you believe an account has been misused.

Free trial

Paid plans may begin with a free trial. No payment is taken during the trial. When it ends, you choose a plan and pay to continue; if you do not, the workspace is locked until you do. Your data is not deleted when a trial ends.

Prices, invoices and payment

• Current plan prices are published on our pricing pages (for Siddex PMS: pms.siddextech.com/pricing). Prices are in Indian rupees and GST is added at the applicable rate.
• Subscriptions are billed in advance, monthly or yearly, as you choose. Where a plan is priced per employee, the invoice is based on the number of active employees, subject to the plan’s stated minimum.
• A GST tax invoice is issued for every charge. Invoices are payable within 7 days of issue.
• Upgrading takes effect immediately and is charged for the rest of the current period on a pro-rata basis. Downgrading takes effect at your next renewal.
• Online payments are processed by our payment partner (Razorpay). We do not see or store your card or bank credentials.

Late payment

If an invoice is not paid by its due date we send reminders. If it is still unpaid 7 days after the due date, the workspace is locked until the invoice is paid; your data is kept and access returns as soon as payment is received.

Cancellation

You can cancel at any time by writing to info@siddextech.com. The subscription then runs to the end of the period already paid for and is not renewed. Refunds are covered by our cancellation and refund policy.

Your data

The data you put into our products belongs to you. We process it only to provide the service, as described in our privacy and data handling statement. On request after cancellation, we will provide an export of your data.

Acceptable use

You must not use our services for anything unlawful, to send unsolicited messages, to attempt to access other customers’ data, or to interfere with the service. We may suspend an account that does so.

Availability and liability

We work to keep our services available and secure, but they are provided “as is” and we cannot promise they will be free of interruptions or errors. To the extent the law allows, our total liability for any claim is limited to the fees you paid us for the affected service in the 12 months before the claim, and we are not liable for indirect or consequential loss.

Changes to these terms

We may update these terms. The date at the top shows the latest version; material changes to prices or billing are notified to account admins by email before they apply.

Governing law

These terms are governed by the laws of India. Courts at Gautam Buddh Nagar (Noida), Uttar Pradesh have exclusive jurisdiction.

Contact

Siddex Tech (a proprietorship of Pragati Jain)
C-1402, 14th Floor, Tower-C, Ambience Tiverton, Sector-50, Noida, Uttar Pradesh 201301, India
GSTIN 09AKBPJ8247M2ZN
info@siddextech.com