Cancellation and refund policy

Last updated 30 September 2026

Try before you pay

Our subscription plans start with a free trial, with no payment taken, so you can check the product fits before paying anything.

Cancelling a subscription

• You can cancel at any time by emailing info@siddextech.com from an account admin’s address.
• Cancellation stops the next renewal. You keep full access until the end of the period already paid for.
• No cancellation fee is charged.

Refunds

• Charged twice, or charged in error (for example a duplicate payment, or a payment against an invoice that was cancelled): refunded in full.
• Yearly plans: if you cancel within 7 days of paying for a new yearly subscription, we refund the payment in full. After 7 days, yearly fees are not refundable.
• Monthly plans: fees for a month that has started are not refundable; cancel before the renewal date to avoid the next charge.
• Service failure: if we are unable to provide the service you paid for, we refund the unused part of the period.
• Custom software and implementation work: refunds and milestones are as set out in the signed proposal for that work.

How refunds are paid

Ask for a refund at info@siddextech.com with your company name and the invoice number. We reply within 2 working days. Approved refunds are returned to the original payment method within 5–7 working days of approval (your bank may take a few days more to show it). Where GST was charged, a GST credit note is issued for the refund.

See also our terms and conditions and delivery policy.

Contact

Siddex Tech (a proprietorship of Pragati Jain)
C-1402, 14th Floor, Tower-C, Ambience Tiverton, Sector-50, Noida, Uttar Pradesh 201301, India
info@siddextech.com